I already know the part number

If you already know the part number you are looking for, you can search by using the product search function found to the left of the window in the black section.  Ensure you have “ALL CATEGORIES” selected in the drop menu, enter the part number and then select the Go button.  You can also filter your search by using the advanced search function by selecting the advanced search link “Advanced”.  Once you have the part displayed select the “Add to Order Button”.

I don’t know the part number

If you don’t know the part number you can search for it either using the Advanced search function, or using the built in catalogues.  Start by selecting the catalogue for the part you need.  For example if you are looking for a Brake Master Cylinder, select the Hydraulics catalogue, then select the make, model, variant, the type of cylinder, and then the year.  Once you have found the part select the “Add to order” button.

You Review, Finalise and then Submit your order.

To review your order, click the shopping cart (located top right of the window) and add, change quantity or remove any items from your order as necessary.  Once you’re happy select the “Place Order” button.  Complete the checkout by selecting a delivery site, ensure your shipping details are correct and all fields with an asterisk’s ( * ) have details in them, ensure the carrier and freight account are how you want your order sent, enter any special instructions and give your order an order number.  You will be emailed a copy of the order, sent to the email address supplied in the shipping instructions you just reviewed.  Ordering complete.

Yes.  If you have a list of parts that you already know the part numbers for, hover over the “Shopping” menu and select “Product Entry”.  In this window you can add the part numbers and quantities quickly and Simply.   If you have a large list, fill all fields then select the “add items to order” button, which will add the items to your order and clear the way for you to continue entering more parts.  Once your done click on the shopping cart to review your order and proceed from there.

You can also use the Product Entry to quickly check price and availability for multiple items.

You can check the availability of a part by selecting more product details.  You will see real time availability status of the part number.  If you have a list of parts you would like to check the Price and Availability of use Product Entry, found under the shopping menu.

 If the part you require shows an availability of “LOW” and is time sensitive or urgent please contact our sales team. 

Yes.  You can search using alternative part numbers by using the product search function found to the left of the window in the black section.  Ensure you have “ALL CATEGORIES” selected in the drop menu, enter the alternative part number and then select the Go button.  If we have a cross reference on file our equivalent parts should be displayed.   Our cross reference lists are constantly being updated.  If you have cross reference information that may help please contact our sales team.

To find the invoice, use the Quick search located in the main window below the red menus.  Select “Invoices” from the drop box, and then enter the invoice number in the entry box to the right of the drop menu and select go.  If you are unsure of the invoice number leave the entry box blank and select go.  From the list of Invoice Search Results select the invoice you require by clicking on the invoice number.  You can view all details of the invoice on screen or you can have a copy sent to your email by entering your email address in the request field and selecting the Get Invoice button.

Administration User’s can also view Invoice history by hovering over the “Account” menu and selecting “Invoice History”

You can check your real time account balance or obtain a copy of a statement by hovering over “Account” menu and selecting “Account Balance”.  From this window you can see your account balance, trading terms and account status.  Also you can obtain a copy of a statement by selecting a statement period from the drop down box, entering your email address and then selecting the Get Statement button.

Administration level access is required for this function.

You can update your delivery addresses by hovering over “Account” and selecting “Delivery Sites”.  Here you can change the address of where your goods are sent, including a site contact, phone, fax and email information. 

Administration level access is required to update this information online.

You can create new delivery addresses by hovering over “Account” and selecting “Delivery Sites”.  Here you can add the address of where you want your goods regularly sent (such as a different branch), including a site contact, phone, fax and email information.  If you need any assistance in setting up delivery sites please contact our sales team.

Administration level access is required to update this information online.

You can update your account contact details and postal information by hovering over the “Account” menu and selecting “Account Details”.  You can update postal address, main phone, fax and email details. 

If you wish to update or add contact details for specific people at your business such as accounts, purchasing, sales, and admin roles please use “Account Contacts”.   Here you can update Names, roles, phone, fax, mobile, and email contact information. 

While it is possible, it is not recommended as we cannot guarantee that your invoice and paperwork won’t go with your order.  If you require this service please speak with our sales team to discuss your options.

To make a shopping list simply add all the items you require on your list to an order.  To review the items and make the shopping list, select the shopping trolley icon located at the top right of the window.  You can remove any items by selecting the remove item button found for each item.  Once you have the parts you require, select the “Save as a Shopping List” button.  Give the list an ID or list title and a brief description to help remind you about the list and then select the submit button. 

The MY BPA service does provide a larger picture window that you can use to see a larger version of the picture if available.  Click on the picture or “More” link to view product details, and then click on the picture again to open the larger picture window.  Simply close the large picture window to go back to Product Details

To view your order status you can view Open Orders for recently placed orders, or Order History.  Hover over the “Orders” menu and select the page you require.  The Status of your order can be found in the Status Colum.  You can click on an order to see what parts you have ordered.

Additionally you can use the Quick search located in the main window below the red menus.  Select “Orders” from the drop box, and then enter the Sales Order number in the entry box to the right of the drop menu and select go.  If you are unsure of the Sales Order number leave the entry box blank and select go.  The Order History page will display your Order History.

When a connote number is assigned to an invoice it can be viewed by reviewing your invoice history.  To find the invoice, use the Quick search located in the main window below the red menus.  Select “Invoices” from the drop box, and then enter the invoice number in the entry box to the right of the drop menu and select go.  If you are unsure of the invoice number leave the entry box blank and select go.  From the list of Invoice Search Results select the invoice you require by clicking on the invoice number.  You should see “Con Note No:” directly below the Carrier.

Administration User’s can also view Invoice history by hovering over the “Account” menu and selecting “Invoice History”

Your session is set to expire after a set period of inactivity to help limit unauthorised access.  Additionally a user’s login can only be used to access the MY BPA service on one connection at any one time.  If your username is used to access the service on a different computer, your session will immediately expire.

You can change your password by first logging into the site, hovering over the “Company” menu at the top of the screen, then selecting “Terms and Conditions” from the drop menu.  On the Terms and Conditions page you should see a link to the top right “Change Password”. 

Users with Administration privileges can also change their password by hovering over the “Account” menu and selecting “Change Password” from the drop menu.

I you require access for a new user, please complete the MY BPA access application form, available from on website www.bpa.com.au or by contacting our sales team.

If a user no longer requires access to your account via the MY BPA service please contact our sales team to have the user’s access deactivated.

If you would like to know who has access to your account, please contact our sales team.  We can provide you a list of users and their access levels.

If you are unable to remember you password, you can simply have your password reset.  On the login screen to the left of the login button you will see a section that says “Forgotten your Password? – Click Here”.  Once you have selected the click here you will be redirected to a page where you can enter your username and email address.  Once you have entered the appropriate details and selected the Submit button, you will receive an email with your new password.  To change your password from the automatically generated password, please see the “How do I change my password” section in this guide.  If you are unable to remember your username, please contact our sales team for assistance.

If you are unable to remember you login details, please contact our sales team for assistance.

There may be a number of reasons your Login is not working.  First you should check to ensure you have internet access and your login details are correct.  If you cannot remember your password or login details please see their respective sections in this guide.

If you have internet access and your login details are correct it is possible that your login has been deactivate due to repeated attempts to login with incorrect password by yourself or others, your login was detected as being used for unauthorised access, your account has becoming inactive due to lack of use or the MY BPA service may be down due to maintenance, upgrades or technical difficulties.  In any case you should contact or sales team to request assistance.

If you have admin level access you should see “Hi Administrator” before your name at the top of the screen.   The admin level is given to specific users that require access to administration specific tasks and must be requested using the access application form and signed and approved by the Account holder who is the business owner or director.