BPA recognises the importance of protecting the privacy of personally
identifiable information collected about Their
Customers.
Providing Personal Information is an
act of trust and as such BPA desire their
Customers to have confidence that
in handling Personal Information, BPA afford that information an appropriate
level of privacy, consistent with the National Privacy Principle. For the
purposes of this Privacy Policy, the term
Customers includes visitors to
BPA’s web sites, subscribers and users of BPA’s services, and purchases of
BPA’s products and services.
Unless given consent to do otherwise, BPA will only collect and use Personal
Information as set out below.
What is Personal Information?
Personal information is any information about you that identifies you, or by
which your identity can reasonably be ascertained.
If the identity of a person cannot be ascertained, or can no longer
be ascertained from the information, the information is not personal
information.
Why is Personal Information
collected by BPA?
BPA obtains personal information from its customers, suppliers and
employees, or employees or officers of its customer and suppliers, for
purposes relating to the conduct of its business and where required by law.
In some circumstances if BPA are unable to collect Personal
Information, BPA may not be able to
service or action your request.
How does BPA collect Personal
Information?
Where possible, BPA collects Personal Information directly from the
Customer. This may occur through written forms and or applications,
verbally over the phone or in person, or via digital communication such as
email or internet interaction.
BPA’s websites may also obtain and collect personal information through use
of interactive facilities such as enquiries, comment submission, forms, or
competitions. Additional BPA may
obtain personal information from third parties such as BPA’s branches,
agents, contractors, authorities or publicly available information (i.e.
telephone directory).
How does BPA use Personal
Information?
How BPA use Personal Information depends on the reason for which it was
collected. BPA may use Personal
Information for its primary purpose of collection as listed below or for any
related secondary purpose that BPA could reasonably be expected to use the
Personal Information for.
Primary uses of Personal Information include:
-
To fulfil obligations under any sale
or purchase contract and or any other contract between the individual and
BPA;
-
Responding to questions, enquiries or quotation requests regarding products,
services and business;
-
To render services related to warranty or after sales service;
-
Processing applications for a trading account, credit checks, maintaining
contact information, billing and statements, carrying out debt-recovery
functions and administering accounts;
-
Receiving feedback and dealing with complaints;
-
Conducting marketing research, trade promotions and competitions;
-
Business planning, statistical analysis, and product development;
-
For the purposes of employment;
-
Interaction with customer via BPA’s websites;
In certain circumstances, BPA may use Personal Information for promotional
or direct marketing purposes. A
person may, at any time, request BPA to cease using their Personal
Information for direct marketing purposes.
Such a request can be made by contacting BPA either in writing, by
email or by telephone at the contact details provided below.
There is no fee or penalty for making such a request.
Will BPA disclose Personal
Information to anyone else?
BPA respects the privacy of Personal Information and will take reasonable
steps to keep it strictly confidential.
However in providing Customers
with a product or service, BPA may need to disclose your Personal
Information to others outside of their company.
Types of organisations BPA may need to disclose your Personal
Information to in the course of providing a product or service includes:
-
A person or company who is contracted to BPA to provide a particular service
on their behalf;
-
Postal services, couriers or freight forwarding companies;
-
Printers of BPA’s marketing material;
-
Information technology service providers;
-
Accountants, lawyers and other service providers.
Those contracted parties are not authorised by BPA to use your Personal
Information for anything other than the purpose for which it was supplied.
Additionally BPA may disclose Personal Information where the
individual consents, either in writing, verbally or implied by their
conduct.
Personal Information will not be disclosed for any other purposes without
consent, except in exceptional circumstances when disclosure may be required
by law, or is necessary to protect the rights or property of BPA, any BPA
owned company, or any member of the public or to lessen a serious threat to
a person’s health or safety.
How does BPA store Personal
Information?
BPA may store Personal Information digitally or in hardcopy.
BPA will endeavour to take all reasonable steps to keep secure any
Personal Information recorded by BPA from loss, misuse, unauthorised access
or disclosure. BPA employees are
obliged to respect the confidentiality of any Personal Information held by
BPA. While restricting access to
Personal Information only to staff who require it to perform their day to
day functions, and maintaining technology products and policies such as
identifiers, passwords, firewalls and anit-virus software are used, BPA does
not however, guarantee that Personal Information cannot be accessed by
unauthorised persons or that unauthorised disclosures will not occur,
therefore absolute assurance that information will be secure at all times
cannot be given. BPA will not be
held responsible for events arising from unauthorised access to Personal
Information.
BPA will take reasonable steps to destroy or permanently de-identify
Personal Information if it is no longer needed for the purposes for which
BPA collected it.
Can I Review, Change, or
Delete my own Personal Information?
BPA relies on the Personal Information they hold to be accurate for
conducting their business, therefore it is very important that this
information is accurate, complete and up to date.
BPA takes all reasonable steps to collect and hold accurate, complete
and up to date information. This
means from time to time, BPA will ask you for any changes to your Personal
Information. Should you believe
that your information held by BPA to be incorrect or out of date, please
contact BPA immediately.
You may request to review your Personal Information held by BPA.
Such a request must be made in writing.
BPA will grant you access to your Personal Information as soon as
possible, subject to the circumstances of the request.
However, a request to access personal information may be rejected if:
-
The request is frivolous or vexatious;
-
Providing access would have an unreasonable impact on the privacy of another
person;
-
Providing access would pose a serious and imminent threat to the life or
health of any person;
-
Providing access would prejudice BPA’s legal rights; or
-
There are other legal grounds to deny the request.
Additionally, BPA may charge a fee for reasonable costs incurred in
responding to an access request.
The fee, if applicable, will be disclosed prior to it being levied.
You may request to that your Personal Information held by BPA be deleted or
removed from BPA’s database or storage system.
Such a request must be made in writing.
All reasonable steps to delete or de-identify the information will be
made, except where required for legal reasons.
Deletion of Personal Information may
result in BPA being unable to provide sales and or services including after
sales service and warranties.
What if I think my Personal
Information has been compromised?
If you believe that the privacy of your Personal Information has been
compromised, please contact us immediately.
How can I contact BPA?
If you have any queries or issues
or you would like more information regarding BPA’s privacy policy
please contact BPA’s Administration Manger either by call 1300 668 669 or
write to PO Box 905 Hamilton Central QLD 4007 Attention: Administration
Manager. You could also email
admin@bpa.com.au.
